Privacy Policy

Premier Service LLC is committed to protecting the privacy and security of personal information collected from clients, caregivers, staff, and other individuals we serve. This policy explains how we collect, use, share, and safeguard your information, including through SMS messaging services.

Last updated: May 25, 2026

1. Information we collect

Contact information: full name, home address, phone number (including mobile), and email address.
Health & care information: medical history, disability status, care needs, and care plans — collected only to coordinate and deliver care services.
Employment & caregiver information: work history, certifications, background checks, training records, and compliance documentation.
Communication data: records of SMS messages, phone calls, and correspondence between you and Premier Service LLC.
SMS consent records: documentation of your consent to receive SMS communications from Premier Service LLC.

2. How we use your information

To coordinate, deliver, and manage home and community-based care services.
To schedule caregiver assignments and communicate shift information.
To send appointment reminders, care updates, and service notifications.
To process onboarding and compliance requirements for caregivers and staff.
To communicate office announcements, closures, and policy updates.
To comply with applicable federal, state, and local healthcare regulations.

3. Who we share information with

We do not sell your personal information. We may share your information only in the following limited circumstances:

Care coordination: with authorized caregivers, healthcare providers, or case managers directly involved in your care.
Service providers: with trusted third-party vendors (e.g., RingCentral for communications) under strict confidentiality agreements.
Legal & regulatory compliance: when required by law, regulation, court order, or government authority.

Important notice regarding SMS consent

SMS consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for their own marketing purposes. SMS consent is used solely by Premier Service LLC to communicate with you directly.

4. SMS messaging & consent

Premier Service LLC uses SMS text messaging through RingCentral to communicate with clients, families, caregivers, and staff. By providing your mobile number and consenting, you agree to receive messages for:

Appointment and care-visit reminders
Caregiver scheduling and shift notifications
Client and family care-plan updates
Staff onboarding and compliance alerts
General office and service announcements

SMS consent policy

SMS consent is not shared with third parties or affiliates. Your consent to receive SMS messages from Premier Service LLC is used exclusively for direct communication between you and Premier Service LLC.

Opt-out: reply STOP to any message to unsubscribe. Reply HELP for assistance. Message & data rates may apply. Full details are in our SMS Terms & Conditions.

5. Data security & your rights

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. You may request access, correction, or deletion of your information by contacting us directly. To opt out of SMS at any time, reply STOP.

6. Contact us

Company: Premier Service LLC
Email: info@premierservicellc.com
Phone: 612-843-4747
Fax: 612-464-4418
Address: 333 Washington Ave N, Ste. 301, Minneapolis, MN 55401